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FAQs | Just Between Us

  • General

    Q. Are there any hidden charges?

    The price you see on this website is the price you will pay. We do not charge extra for delivery and you will not need to pay any other postage costs.

    Q. Why should I get tested?

    Sexually transmitted infections can cause lasting and prolonged harm. In extreme cases, STIs can lead to infertility (Chlamydia and Gonorrhoea), irreversible organ damage and they can also be fatal (HIV, Hepatitis B, Hepatitis C and Syphilis). Worryingly, many STIs can be asymptomatic (not cause symptoms). In such cases, the only way a person can find out they have an STI is by getting tested. Once diagnosed, STIs can be treated or managed to reduce or prevent further damage to the body. By testing yourself for STIs, you can stay in control of your sexual health and protect yourself and your partner(s).

    Q. Why hasn't my STI kit arrived?

    If you have not received your testing kit within seven working days from when you placed your order, please get in touch with us on our contact page and tell us your full name, the first line of your address and postcode. We will get back to you as soon as possible. Sometimes there can be a delay with the package if there are adverse weather conditions or if there is a postal strike. If this is the case, wait up to ten working days before ordering your package again.

    Q. I have lost my login details to collect the results, can you send me them?

    Of course! Please get in touch with us on our contact page and tell us your full name, the first line of your address, postcode and the email address used when submitting your request. We will get back to you with your login details as soon as possible.


    Q. How do I get my results?

    In the instructions provided with your testing kit, we will provide you with an Access Key. We will also send you a Unique ID by e-mail and/or SMS. We prefer to keep these separate for security reasons. When your results are ready to be viewed on the website, we will send you a notification by SMS, e-mail or both. You can then use your Unique ID and Access Key to login to the secure results page (results login at top of this page). We prefer not to send you your results by e-mail or SMS because you never know who might be looking over your shoulder, or the timing might not be convenient for you. If your results indicate you may have a blood-borne STI (HIV, Syphilis, Hepatitis B and Hepatitis C), you will be contacted directly by a member of staff from our partner, the Terrence Higgins Trust, regarding confirmatory testing, advice and the availability of other services.

    Q. I have sent my package back to you but I have not been contacted to tell me that my results are ready, what should I do?

    If seven full working days have passed and you have not received a notification to tell you that your results are ready, please get in touch with us on our contact page and tell us your full name, the first line of your address and your postcode. We will get back to you as soon as possible. Sometimes, adverse weather conditions or a postal strike can cause a delay with the delivery of your package. In such an event, please wait up to ten working days before ordering your STI test kit again.

    Q. Why was my sample rejected?

    To ensure we can process your sample, it is essential that you follow the enclosed instructions closely. The following list provides a number of scenarios in which the laboratory would be unable to process your sample:
    1. Leaking/damaged sample
    2. Insufficient information to correctly identify patient on sample and/or request form
    3. Unlabelled sample
    4. Incomplete details on the Test Requisition Form and/or sample
    5. Sample received without a Test Requisition Form
    6. Test Requisition Form received without a sample
    7. Patient details on the sample and Test Requisition Form do not match
    8. Unsuitable sample type
    9. Unsuitable sample container
    10. Inadequate sample
    In the event that your sample has been rejected, please contact us for advice on how to proceed.

    Q. Do you work with customers from overseas?

    Certainly, however you will be required to pay for postage when you return the box to us.

    Q. Do the billing and delivery addresses have to match?

    No. You can order with your payment card or pay pal account and have your STI kit delivered to any address.

    Q. Will the packaging state what is inside – does anywhere on the box state that this is an STI Kit?

    Absolutely not; your STI kit will arrive in a box inside a plastic envelope with only your address written on it. The box containing your STI kit doesn’t state that it contains an STI kit either.

  • Chlamydia and Gonorrhoea

    Q. How soon can I be tested?

    Although it is sometimes possible to detect Chlamydia and Gonorrhoea within the first week of exposure, they are most likely to be detected two weeks following exposure.

    Q. What do I do if I test positive?

    The main thing is not to worry or panic if you find out you have Chlamydia or Gonorrhoea. Both of these infections are usually easily treated with antibiotics. If you test positive, we can provide you with a prescription and treatment. We do, however, recommend that you visit your local GP, GUM (Genito Urinary Medicine) clinic, or sexual health clinic, where you can get further help and advice. If you test positive, it is also very important that you let your sexual partners know that they might have an STI too so they can get tested and treated. It is advised that you notify any sexual partners that you have had within the last six months.
If you do not wish to contact all your sexual partners yourself, your GUM (Genito Urinary Medicine) clinic, or sexual health clinic can contact them for you, confidentially if you wish.

    Q. How can I get a prescription?

    Chlamydia can be treated with antibiotics, should you receive a positive test result quick and easy treatment is around the corner. We can provide the treatment via our online pharmacy partner. The service is prescription based and it only a takes a few clicks and entry of some simple details before regulated prescribers can verify the information provided and issue a private prescription. This prescription is then sent across to the pharmacy, where staff will dispense the medication and ensure that it is delivered to you as instructed. All packaging is discreet and everything is securely handled.

  • Blood borne STI: HIV, Hepatitis B, Hepatitis C and Syphilis

    Q. I think I may have been exposed to a blood-borne STI, what should I do?

    If you think you might have come into contact with a blood-borne STI, you should seek medical advice as soon as possible. Emergency post-exposure prophylaxis (PEP) (medication/vaccines given to prevent you from becoming infected following exposure) is available for some STIs and may stop you from becoming infected, however, the treatment must be started as soon as possible and always within 3 days following potential exposure to the virus. You should be able to get PEP from sexual health clinics and hospitals - usually from accident and emergency departments.

    Q. How soon can I be tested?

    The time it takes after infection for tests to accurately detect an STI (the ‘window period’) depends on the STI and the test method used. For STI tests that require a blood sample you are most likely to get reliable result between four and twelve weeks after exposure, but it is sometimes possible to detect infection after two weeks. If you take a test before four weeks, we recommend a retest four weeks after exposure. Our HIV test uses the latest fourth generation assays as recommended by UK guidelines. These assays test for HIV antibodies and p24 antigen simultaneously and are the most accurate methods of testing. If you believe you may have been exposed to more than one STI, we recommend ordering our ST6 screen.

    Q. How do I make sure my sample isn't rejected?

    If you are collecting your blood sample using the Dry Blood Spot Collection kit, please refer to our guide, with useful tips and an example of how your blood spots should look, and follow the instructions enclosed with your kit. If you are collecting your sample using the Whole Blood Collection Kit, simply follow the instructions enclosed with your kit, ensuring you provide us with a MINIMUM of 500µl of blood.

    Q. What if I don’t have enough blood to fill the card/tube?

    For the laboratory to be able to process your sample, it is essential that you FILL ALL FIVE circles on the Dry Blood Spot Test Card (Dry Blood Spot Collection Kit), or provide us with a MINIMUM of 500µl of blood (Whole Blood Collection Kit). If you are unable to fill the Dry Blood Spot Test Card/Blood Collection Tube with enough blood on the first attempt, please use a second lancet and continue to fill the card/tube. If your hands are cold it may help to run your hand under warm water before using the second lancet. When using the Whole Blood Collection Kit, if you don’t top up the blood immediately, please re-cap and invert your sample slowly 8 times, as this prolongs it stability. It is VERY IMPORTANT that your blood sample reaches us as soon as possible after it's collected - if you leave it for a few days we may be unable to test it. If you are still unable to fill the Dry Blood Spot Test Card/Blood Collection Tube with enough blood, please contact us on: sexualhealth@sourcebioscience.com

    Q. If I test negative, does that definitely mean I am all clear?

    A negative result on a fourth generation test performed at 4 weeks post-exposure is highly likely to be correct; however no test is 100% accurate. If you feel you are at ongoing risk of infection you should retest at regular intervals.

    Q. What if my results come back positive?

    If your results indicate you may have a blood-borne STI, you will be contacted directly by a member of staff from our partner the Terrence Higgins Trust, regarding confirmatory testing, advice and the availability of other services.

    Q. What about my privacy?

    At just between us, your privacy is of utmost importance. We have the systems in place to ensure that your personal information is kept securely and is accessible only by yourself and those who work to test and process your sample and results. Should you test positive, a member of staff from our partner, the Terrence Higgins Trust, will be given access to your record so they can contact you with your result and offer further advice and support.